Terms & Conditions

Acceptance of terms

These Terms & Conditions apply to all services provided by Vessant Advisory. By requesting a consultation, approving a proposal, or engaging us for any work, you confirm that you have read, understood and agree to be bound by these terms.

Where a signed engagement agreement or written proposal exists for a specific project, that document and these terms are read together. If there is a direct conflict, the signed agreement for that project prevails.

Services

Vessant provides advisory and delivery services across brand and identity, AI and automation, advertising and campaigns, and strategy and advisory. The exact scope of any engagement is defined in a written proposal agreed before work begins.

We may engage trusted subcontractors or third-party tools to deliver parts of a project. We remain responsible to you for the work performed under our engagement.

Consultations & proposals

Every engagement begins with a consultation at no cost. Its purpose is to understand your goals and determine whether we are the right fit.

Following the consultation, we provide a written proposal setting out scope, deliverables, milestones, fees, currency and estimated timelines. No work is chargeable until a proposal is agreed in writing.

Fees & payment

Fees are stated in the written proposal and quoted in Canadian dollars (CAD) unless otherwise agreed.

Our billing model is milestone-based:

• Work is divided into defined milestones agreed in advance.
• An invoice is issued only after a milestone is completed, revised as reasonably needed, and approved by you.
• There is no upfront payment for undelivered work, and no deposits.

Invoices are payable within the period stated on the invoice via Stripe or PayPal. Late payment of an approved invoice may pause work on remaining milestones until the balance is settled.

Milestones & approvals

A milestone is considered complete when the agreed deliverable for that milestone has been provided and any reasonable revisions have been made. You will be asked to review and approve each milestone before it is invoiced.

If you do not respond to a request for milestone review within a reasonable period, we may follow up; extended delays in review may affect the overall project timeline.

Revisions

Reasonable revisions needed to reach the outcome agreed in the proposal are included in the milestone fee, not billed as an extra.

Requests that go beyond the agreed scope — new deliverables, a materially different direction, or additional rounds beyond what is reasonable for the milestone — will be quoted separately and only proceed with your written approval.

Refunds & cancellation

Either party may end an engagement in writing. On cancellation:

• If a project cannot be completed, you receive a pro rata refund for any milestone that has been paid but not delivered.
• If work has been performed but a milestone was not reached, that unreached milestone is not charged.
• Milestones already completed, approved and invoiced remain payable.

Any refund due is processed through the original payment method within a reasonable period of cancellation.

Client responsibilities

To deliver on time, we rely on you to provide timely feedback, approvals, access, and any materials, accounts or information reasonably required for the work.

You confirm that any content, assets or credentials you provide are yours to share and do not infringe the rights of others. Delays in providing what we need may affect timelines and are not our responsibility.

Intellectual property

On full payment of all approved invoices for a project, ownership of the final deliverables created specifically for you under that project transfers to you.

We retain ownership of our own pre-existing tools, methods, frameworks and any general know-how used to produce the work. Third-party assets, fonts, software and licences remain subject to their own terms. Unless you ask otherwise in writing, we may reference the completed work in our portfolio.

Confidentiality

Each party will keep confidential any non-public information shared by the other for the purpose of the engagement, and use it only to perform or receive the services.

This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

Warranties & disclaimers

We provide our services with reasonable skill and care. Beyond that, and to the extent permitted by law, services and deliverables are provided "as is" without further warranties of any kind.

We do not guarantee specific business, financial, ranking or campaign results, as these depend on factors outside our control. Any estimates of outcomes are made in good faith and are not guarantees.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, data or goodwill.

Our total aggregate liability arising out of or in connection with an engagement, however caused, is limited to the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited or excluded under applicable law.

Governing law

These terms and any engagement are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties submit to the exclusive jurisdiction of the courts of Ontario.

Changes & contact

We may update these terms from time to time. The version in effect when your engagement is agreed applies to that engagement. Material changes will be reflected by the effective date above.

Questions about these terms can be sent to info@vessant.ca or by post to Vessant Advisory, 90 Sunforest Drive, Brampton, ON L6Z 3Z7.